HONG KONG & MACAU
1 Jan 2017 edition
The following article is extracted from Chow Sang Sang Group's "Policy of Return and Exchange of Merchandise" (the
Policy) and aims to provide a general guideline for returns and exchanges.
In case of any disputes, the latest prevailing version of the Policy shall apply.
Definition
"Original Purchase Condition" means that the merchandise is:
1. still in its original packaging with all certificates, warranties and original invoice
intact;
2. unworn, unused, unaltered and in the condition originally sold; and
3. not
damaged in any way
The decision as to whether the merchandise is in "Original Purchase Condition" shall be
determined solely by Chow Sang Sang and its decision shall be final.
'Excluded Items' means:
1. Gold coin, bullion gold, watches;
2. Engraved, altered or custom-made merchandise;
3.
Merchandise of a third party brand distributed by Chow Sang Sang; and
4. Merchandise
invoiced as non-returnable, non-exchangeable
'Online Purchases' includes:
1. Chow Sang Sang Eshop; and
2. Chow Sang Sang Eshop operated by designated e-commerce
platforms
Our Policy
1. In-Store Purchases
1.1 Return
All in-store purchases are final sale and may not be
returned or exchanged. If the purchase is subject to regional laws or regulations, and there
exists inconsistencies between that and Chow Sang Sang
Group's "Policy of Return and Exchange of Merchandise", the policy with the stricter
requirement shall prevail.
1.2 Exchange
Any merchandise, with the exception of 'Excluded Items',
may be exchanged once in its "Original Purchase Condition" within 3 days of purchase upon
presentation of the original invoice.
If the value of the selected replacement item(s) is/are higher than that of the
original purchase (determined based on weight for non-fixed price gold/platinum jewellery,
and based on the selling price of the merchandise for other
jewellery), you will pay us the difference in price. Where the value of the item is higher
than that of the replacement item, we will not refund to you the price difference. Items may
be exchanged for any item under the same product
category as designated by us.
2. Online Purchases
2.1 Return
Any merchandise, with the exception of 'Excluded Items' and
non-fixed price gold/platinum jewellery, may be returned in its "Original Purchase
Condition" at your cost within 7 days of its delivery to
you or its collection under the in-store collection service. Merchandise will be refunded
against the original payment method used upon purchase. You will be obliged to pay for
shipping fees, duties and taxes for the returned merchandise.
2.2 Exchange
Any merchandise, with the exception of 'Excluded Items',
may be exchanged once in its "Original Purchase Condition" within 7 days of its delivery to
you or its collection under the in-store collection
service.
If the value of the selected replacement item(s) is/are higher than that of the
original purchase (determined based on weight for non-fixed price gold/platinum jewellery,
and based on the selling price of the Merchandise for other
jewellery), you will pay us the difference in price. Where the value of the item is higher
than that of the replacement item, we will not refund to you the price difference. Items may
be exchanged for any item under the same product
category as designated by us.
We will refund you the shipping fee of the original purchase (except duties and taxes),
but you will be obliged to pay for shipping fees, duties and taxes for the returned and
replacement item.
In the case of "Excluded
Items" damaged during delivery or the merchandise not in its "Original Purchase Condition",
return or exchange may be accepted at the discretion of Chow Sang Sang.
3. Discount & Promotions
If you have purchased any merchandise
with any discount offered or other promotional activities but the discount offer has expired
at the time of the exchange, the discount shall
not be taken into account. Discounts offered by companies other than Chow Sang Sang shall be
dealt with in accordance with the terms and conditions of the relevant companies.
4. Star Dollars
4.1 Return
When any merchandise which had earned Star Dollars in the
original purchase is returned, we will deduct the earned Star Dollars from the original Star
Shopper account. If its Star Dollars balance is
not sufficient to be deducted, deficit will be set off against the amount to be refunded.
When any merchandise redeemed using Star Dollars to be returned, Star Dollars so used will
be returned to the original Star Shopper account.
4.2 Exchange
When you exchange the merchandise which Star Dollars had
been earned or used in the original purchase, the price difference paid to us for the
replacement item(s) may receive or use Star Dollars in
accordance with the Term and Conditions of Star Dollars Programme.
5. Gifts & Certificates
We shall be entitled to charge a
replacement fee if the certificate(s) that accompany the merchandise in its Original
Purchase Condition and/or the free promotional gift are/is not returned
together with the merchandise.
Note:
This Policy will be amended according to the Group's "Policy of Return and Exchange of
Merchandise". The latest prevailing version of this Policy applies.
