The following article is extracted from Chow Sang Sang Group's 'Group's Policy of Return and Exchange of Merchandise' (the Group’s Policy) and aims to provide a general guideline for returns and exchanges. In case of any disputes, the latest prevailing version of the Group’s Policy shall apply.

1.1 Definition

'Original Purchase Condition' means that the merchandise is:

• still in its original packaging with all certificates, warranties and receipt intact;
• unworn, unused, unaltered and in the condition originally purchased; and
• not damaged in any way.

The decision as to whether the merchandise is in 'Original Purchase Condition' shall be determined solely by Chow Sang Sang and its decision shall be final.

'Excluded Items' means:

• Gold Bar, Gold Ingot, watches;
• Custom-made or “Personalised Jewellery Service” merchandise;
• Scratched, engraved or altered merchandise;
• Merchandise of a selected third party brand distributed by Chow Sang Sang; and
• Merchandise stated as non-returnable, non-exchangeable on its receipt.

'Accessories' means:

• the metal (magnetic) clasp cord purchased as a single item. If the metal (magnetic) clasp cord is purchased under a combination set, it will not be treated as a single item.
• the Murano glass bead purchased as a single item. If the Murano glass bead is purchased under a combination set, it will not be treated as a single item.

1.2 Return

All in-store purchases are final sale and cannot be returned. If the purchase is subject to regional laws or regulations, and there exists inconsistencies between that and the Group’s Policy, applicable laws and regulations shall prevail.

1.3 Exchange

Any merchandise or accessories, with the exception of 'Excluded Items', may be exchanged once in its “Original Purchase Condition” within 3 days of purchase upon presentation of the receipt.

If the value of the selected replacement item(s) is/are higher than that of the original purchase (determined based on weight for non-fixed price gold/platinum jewellery, and based on the selling price of the merchandise for other jewellery and accessories), you shall pay us the difference in price. Where the value of the item is higher than that of the replacement item, we shall not refund to you the price difference. Items may be exchanged for any item under the same product category as designated by us.

1.4 Purchase Offer

If you have purchased any merchandise or accessories with any associated discount offered or other promotional activities but the discount offer has expired at the time of the exchange, the discount shall not be taken into account. Discounts offered by companies other than Chow Sang Sang shall be dealt with in accordance with the terms and conditions of the relevant companies.

1.5 Star Dollars

When you exchange the merchandise or accessories which Star Dollars had been earned or used in the original purchase, the price difference paid to us for the replacement item(s) may use Star Dollars in accordance with the Terms and Conditions of Star Dollars Programme.

1.6 Handling of Accompanying Items

Replacement fee will be charged if the certificate, packaging and/or the free promotional gift are/is not returned together with the merchandise.

Above policy is applicable to the merchandise purchased at Hong Kong and Macau store only.

The following article is extracted from Chow Sang Sang Group's 'Policy of Return and Exchange of Merchandise' (the Group’s Policy) and aims to provide a general guideline for returns and exchanges. In case of any disputes, the latest prevailing version of the Group’s Policy shall apply.

2.1 Definition

'Original Purchase Condition' means that the merchandise is:

1. still in its original packaging with all certificates, warranties and receipt intact;
2. unworn, unused, unaltered and in the condition originally purchased; and
3. not damaged in any way.

The decision as to whether the merchandise is in 'Original Purchase Condition' shall be determined solely by Chow Sang Sang and its decision shall be final.

'Excluded Items' means:

• Gold Bar, Gold Ingot, watches;
• Custom-made or “Personalised Jewellery Service” merchandise;
• Scratched, engraved or altered merchandise;
• Merchandise of a selected third party brand distributed by Chow Sang Sang; and
• Merchandise stated as non-returnable, non-exchangeable on its receipt.

'Accessories' means:

• the metal (magnetic) clasp cord purchased as a single item. If the metal (magnetic) clasp cord is purchased under a combination set, it will not be treated as a single item.
• the Murano glass bead purchased as a single item. If the Murano glass bead is purchased under a combination set, it will not be treated as a single item.

'Online Purchases' include:

• Chow Sang Sang Eshop; and
• Chow Sang Sang Eshop operated by designated e-commerce platforms.

2.2 Return

Any merchandise or accessories, with the exception of “Excluded Items”, may be returned in its “Original Purchase Condition” at your cost within 7 days of its delivery to you or its collection under the in-store collection service. Merchandise will be refunded against the original payment method used upon purchase. You will be obliged to pay for shipping fees, duties and taxes for the returned merchandise.

2.3 Exchange

Any merchandise or accessories, with the exception of ‘Excluded Items’, may be exchanged once in its ‘Original Purchase Condition’ within 7 days of its delivery to you or its collection under the in-store collection service by using our return service, or drop off in any of our stores (Hong Kong SAR orders only).

If the value of the selected replacement item(s) is/are higher than that of the original purchase (determined based on weight for non-fixed price gold/platinum jewellery, and based on the selling price of the Merchandise for other jewellery and accessories), you shall pay us the difference in price. Where the value of the item is higher than that of the replacement item, we shall not refund to you the price difference. Items may be exchanged for any item under the same product category as designated by us.

We shall refund you the shipping fee of the original purchase (except duties and taxes), but you will be obliged to pay for duties and taxes for the returned and replacement item.

In the case of “Excluded Items” damaged during delivery or the merchandise not in its “Original Purchase Condition”, return or exchange may be accepted at the discretion of Chow Sang Sang.

2.4 Purchase Offer

If you have purchased any merchandise or accessories with any associated discount offered or other promotional activities but the discount offer has expired at the time of the exchange, the discount shall not be taken into account. Discounts offered by companies other than Chow Sang Sang shall be dealt with in accordance with the terms and conditions of the relevant companies.

2.5 Star Dollars

When any merchandise which had earned Star Dollars in the original purchase is returned, we will deduct the earned Star Dollars from the original Star Shopper account. If its Star Dollars balance is not sufficient to be deducted, deficit will be set off against the amount to be refunded. When any merchandise or accessories redeemed using Star Dollars to be returned, Star Dollars so used will be returned to the original Star Shopper account.

When you exchange the merchandise or accessories which Star Dollars had been earned or used in the original purchase, it is treated as sale of new merchandise and return of the original merchandise. Star Dollars of the original Star Shopper account will be adjusted in accordance with the Terms and Conditions of Star Dollars Programme.

2.6 Handling of Accompanying Items

Replacement fee will be charged if the certificate, packaging and/or the free promotional gift are/is not returned together with the merchandise.

If for any reason you are not happy with your purchase, you may request for a return or exchange within 7 days of its delivery to you.

Please note this information applies to online orders purchased through our Hong Kong SAR/International site only. To return items purchased through our Mainland China site, please click here.

• Hong Kong SAR returns
• International returns

Once we have accepted your returned merchandise, we shall refund the amount you have paid for the item.

Your refund, excluding initial shipping costs and tax and duties, will be credited to the account used to make the purchase. Please allow up to 2 weeks from the date of our receipt of the returned item(s) for the account to be credited.

If I return my international order, will I get refunded the local tax and duties I paid?

Unfortunately, we are not able to refund local tax and duties paid at checkout on deliveries to overseas destinations as these are charged by local governments. Certain countries operate schemes to reclaim any local tax and duties if you return goods and will require a specific application by you to your local government or authority.