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1. Membership tiers
Enjoy even more recognition and privileges when you attain higher Star Shopper Membership Tiers. To upgrade your tier, simply reach designated spending amounts.
|Prestige Member||Classic Member||Fan|
|How to join||Accumulate $10,000* in spending during membership period||Make any spending*||Simply register without spending|
|Validity period||Up to 24 months (membership period expires on 31 December of the following year after join date)||Up to 24 months (membership period expires on 31 December of the following year after join date)||N/A|
|Renewal||Make a purchase in the last calendar year of membership#||Make a purchase in the last calendar year of membership#||N/A|
|Upgrade||N/A||Accumulate $10,000* in spending during membership period||Upgrade to any tier by reaching the tier's spending amount|
|Condition for tier downgrade (To Fan Tier)||Make no purchase in the last calendar year of membership||Make no purchase in the last calendar year of membership||N/A|
# The new membership class period as renewed shall start from 1st January and ends on the 31st December of the following year.
I have registered as a Star Shopper. Which membership tier do I belong to?
After you've successfully registered as a Star Shopper and without any spending, 'Fan' will be your membership tier
What is qualified spending?
''Qualified spending' means the final payment by purchasing qualified products after deducting discounts and the use of Star Dollars ( if applicable). Qualified products do not include corporate gifts, accessories(including metal magnetic clasp cord), gift certificates ( if applicable), service charges and returned products.
If I purchase on designated Chow Sang Sang affiliated online stores, is it regarded as qualified spending?
Yes. However, you are required to register as a Star Shopper before your purchase, and link your Star Shopper account to the accounts of those online stores (if applicable). While you purchase, qualified spending will then be accumulated automatically.
I purchased in Chow Sang Sang stores in both Mainland China and Hong Kong SAR . Can my spending be accumulated together?
Yes. Qualified spending can be accumulated together with purchases at all stores under the banner of Chow Sang Sang Group and Dian Jing Pin ︳Chow Sang Sang Group. The conversion rate of cumulative eligible net spending in HKD/RMB/MOP is 1:1, and that of TWD is 1:0.25.
What is the validity period after I've become a 'Classic Member'? How can I renew my membership?
The validity period of 'Classic Member' expires on 31 December of the following year after join date. You can renew your membership for one year by making a purchase of any qualified products in the last calendar year of membership.
How can I upgrade to 'Prestige Member' after I've become a 'Classic Member'? How will my membership be counted after the upgrade?
After you've become a 'Classic Member', if you make any qualified spending up to $10,000* during your membership, you can become a 'Prestige Member' immediately. Your membership period expires on 31 December of the following year after upgrade date.*The conversion rate of cumulative eligible net spending in HKD/RMB/MOP is 1:1, and that of TWD is 1:0.25.
If I make no purchase in the last calendar year of membership after I've become a 'Prestige Member', what will happen to my membership tier?
Your membership tier will be downgraded to 'Fan'. It is recommended that you renew your membership for one year by making a purchase of any qualified products in the last calendar year of membership, in order to continue the exclusive savings, member promotions and Member Referral Rewards.
2. Shopping privileges
As a Prestige Member, you will enjoy discounts on regular-priced items and an exclusive 5% discount on non-member promotions. You can redeem for discount on our fine jewellery collections – giving you a flexible way to enjoy your rewards.
- Non-member promotions extra 5% off*
- 10% off Fixed-price Gold, Fixed-price Platinum, Gem-set Jewellery and Karat Gold products#
- 40% off labour charge on Price-by-weight Gold, Price-by-weight Platinum Jewellery and Ornament
#Exclude selected brand product
Can I enjoy my shopping privileges in different locations?
The shopping privileges of 'Prestige Member' are applicable in all stores under the banner of Chow Sang Sang Group and Dian Jing Pin ︳Chow Sang Sang Group. They can also be used on Chow Sang Sang Official Website, but not on the designated Chow Sang Sang affiliated online stores.
3. Star Dollars
To provide our customers with better experience, we are revamping our existing loyalty point programme soon. No Star Dollars issued starting from 1 Jan 2021 , your remaining Star Dollars that will expire on 30 Sep 2021 can still be used at our branches before the expiry date. Stay tuned for our promotions or check with our branches for details.
Your Star Dollars bring you up to 50% discount on designated jewellery. You can enjoy discount on Fixed-price Gold, Fixed-price Platinum, Gem-set and Karat Gold Jewellery. Enjoy a prestigious shopping experience with your Star Dollars.
To use 'Star Dollars'
Redeem up to 50%* discount on Fixed-price Gold and Fixed-price Platinum, Gem-set and Karat gold Jewellery
Redeem up to 100% discount on selected accessories (e.g. metal magnetic clasp cord)*
*Subject to relevant terms and conditions. For details, please refer to the staff at our stores.
'Star Dollars' Validity
Star Dollars must be used within their specified validity period and will automatically be of no further force and effect upon their expiry. Star Dollars earned from 1 October to 31 December 2020 are valid until 30 September 2021.
Star Dollars can be used on what kinds of products? What are the terms and conditions?
Star Dollars can be used to redeem Fixed-price Gold, Fixed-price Platinum, Gem-set and Karat Gold Jewellery. Each member needs to spend a minimum of $1,000# on each product in order to use Star Dollars, and your Star Dollars can bring you up to 50% discount on designated jewellery and up to 100% discount for selected accessories (e.g. metal magnetic clasp cord).*# Except selected accessories including metal magnetic clasp cord.The conversion rate of cumulative eligible net spending in HKD/RMB/MOP is 1:1, and that of TWD is 1:0.25.
*Subject to relevant terms and conditions. For details. please refer to the staff at our stores.
Which Chow Sang Sang stores can I use my Star Dollars?
Star Dollars can be used in all stores under the Group’s Brand. 1 Star Dollar equals to 1 HKD/RMB/MOP, and 1 Star Dollar equals to 4 TWD.
Where can I check my Star Dollars balance, usage and purchase history?
Login and under 'My Account' > 'My Privilege Details', you can check your used Star Dollars of every transaction under 'Star Dollars Transaction Record'. You will also find your balance and validity period under 'My Star Dollars'.
4. Membership referral rewards
When you attain the prestigious status of a Prestige Member, you can refer a friend to join Star Shopper to enjoy rewards.
Your friend's reward
Enjoy a Referral's Prestige Members discount on their first transaction
What shall I do if I'm already a 'Prestige Member' and I want to refer a friend or relative to join Star Shopper Programme?
You can check your membership ID in your electronic membership card, and then tell your friends and family about your registered mobile phone number and membership ID. When they've successfully registered as Star Shopper, show us your registered mobile phone number and membership ID during purchase. The referral process is then completed.
5. Star Shopper privileges
Savour these exceptional privileges reserved for Star Shoppers in any tier. Let these privileges take your shopping experience to new heights.
Selected members can enjoy special surprises when shopping during their birthday month.
Offers on our latest jewellery collections
Receive information on the latest looks, special promotions and our monthly member offers.
World-class after-sales service
Enjoy our professional cleaning, maintenance, resizing and repair services.
Our concierge offers personalised services such as advice on marriage proposals, mobile phone charging while you shop, and use of VIP rooms.
Invitations to exclusive events
Selected members will receive invitations to unique events and extraordinary experiences.
Star Dollars and Shopping Transaction Account
Check your Star Dollars Balance, purchase history and more with our easy-to-use online platform.
6. Membership registration
How to register as a Star Shopper?
Fill in your personal details on Star Shopper page, and verify your mobile phone number. You can become a 'Fan' of Star Shopper right away.
Channels of registration include
- the Group’s Brand stores;
- the Group’s official eshops including eshop on the official website and official Wechat eshops;
- the eshops operated by designated e-commerce platforms (“Designated e-Commerce Platforms”);
- official online membership page;
- official social media page (including WeChat member page); and
- official mobile application
What are the Star Shopper Privileges?
Once you've registered as a Star Shopper, you can enjoy an array of exclusive services and privileges, including news of our latest jewellery collections, personalised concierge service, and invitations to exclusive events. You will enjoy even more recognition and privileges when you attain higher Star Shopper Membership Tiers by reaching the designated spending amounts. Your status as a value member, also brings you a host of exclusive savings and member promotions, together with Member Referral Rewards.
What shall I do if I haven't received my mobile phone verification code while I'm registering as Star Shopper?
Please double check if the mobile phone number that you entered is correct. A SMS message with verification code will be sent to your mobile phone immediately. If you still haven't received the SMS message in 5 minutes, you can click 'Re-send'. If you need further help, please contact us.
Do I get a membership card as Star Shopper?
After registration, every Star Shopper will be given one electronic membership card which contains a unique member ID and QR code to facilitate your enjoyment of our privileges.
7. My account
After I logged in the Star Shopper page, what kinds of information can I find in my account?
From the Star Shopper Programme website, you can review your personal details, your membership tier, purchase history, Star Dollars transactions, and Star Dollars in your account balance.
What can I do if I forgot my password?
You can gain access to the login page of Star Shopper page, choose 'Forgot Password' and enter your mobile phone number/email address, first name and last name. Click 'Send'. We will then send you a message with instructions on how to reset your password through SMS message or email.
How can I change my personal details in my account?
You can login to Star Shopper page and change your personal details at 'My Account'. Due to security reasons, you cannot change information regarding first name, last name, title, and birthdate. If you would like to update this information, please contact us.
What are the uses of electronic membership card?
Electronic membership card contains your unique member ID and QR code. You need to present your electronic membership card at our stores to verify your identity when you purchase, spend Star Dollars and other personalised services.
After I logged in the Star Shopper page, why do I still need to provide extra information such as wedding anniversary and occupation?
The additional information assists us in recommending the most appropriate products and services to you. Therefore, if you need to renew your personal details, please amend them in the Star Shopper page.
How does Chow Sang Sang use the personal details in my account?