These amended and restated terms and conditions shall take effect as from Aug 14 2018

These terms and conditions apply to the Star Shopper Programme (“the Programme”) in Mainland China, Hong Kong S.A.R (“Hong Kong”), Macau S.A.R (“Macau”) and Taiwan. Members of the Programme shall be referred to hereinafter as “Star Shoppers” or “Members”. The Programme in Hong Kong is offered and managed by Chow Sang Sang Jewellery Company Limited 周生生珠寶金行有限公司 and elsewhere by other subsidiaries (as defined in the Companies Ordinance (Cap. 622 of the Laws of Hong Kong)) of Chow Sang Sang Holdings International Limited周生生集團國際有限公司 (a company incorporated in Bermuda with limited liability). In these terms and conditions, references to “the Group” shall mean Chow Sang Sang Holdings International Limited and its subsidiaries, whereas references to “we”, “us”, and “Chow Sang Sang” shall mean the relevant company within the Group that offers and manages the Programme in which Members participate.

The two brands currently under the Group, namely “Chow Sang Sang”, both use the Star Shopper Programme for customer relationship management. The Star Shopper Programme is the only customer relationship management programme recognized by the Group.

1. Customers are eligible for certain benefits in accordance with these terms and conditions after registration as a Member and approval by us. Such benefits are, apart from listed in these terms and conditions, also listed in part at the following webpage: http://www.chowsangsang.com/en/starshopper (the contents therein regarding benefits to Star Shoppers being incorporated by reference as part of these terms and conditions). The contents of the said webpage may be amended by Chow Sang Sang from time to time without consent from Members.
2. The Star Shopper membership may only be used for personal purchases and cannot be used for any commercial, promotional or other purposes whatsoever without the written consent of Chow Sang Sang.
3. Chow Sang Sang reserves the right to modify the structure, rules, entitlements, benefits and other features of the Programme and its related programme(s) (including but not limited to the Star Dollars rewards programme), and to terminate the Programme and/or its related programme(s) at any time. Without prejudice to the generality of the foregoing, Chow Sang Sang shall be entitled to amend these terms and conditions from time to time without consent from Members, provided that Chow Sang Sang will notify Members in advance of amendments to the Programme, its related programme(s) and/or to these terms and conditions. Any use of the Programme or its related programme(s) by a member after an amendment to these terms and conditions shall be deemed as acceptance of such amendment. Chow Sang Sang shall not be liable for any loss or damage resulting from or in connection with any amendment to the Programme and its related programmes or to these terms and conditions.

1.1. Eligibility for Star Shopper application

1. Subject to Clause 1.1(c) and Clause 1.3, a person may apply for registration as a Star Shopper irrespective of whether he/she has made a prior purchase with Chow Sang Sang and he/she can become a Star Shopper upon filling in the required information on the registration form provided by Chow Sang Sang, agreeing to these terms and conditions and completing the verification of his/her mobile phone number. No membership fee is required for membership registration. Registration can be made via:
   1. Chow Sang Sang stores;
   2. the Group’s official eshop;
   3. the Chow Sang Sang eshops operated by e-commerce platforms (“the Designated e-Commerce Platforms”) designated by the Group;
   4. online membership page of Chow Sang Sang;
   5. social media page of Chow Sang Sang; and
   6. Star Shopper mobile application.
   After becoming a Star Shopper, an applicant can then start accumulating spending (“Qualified Spending”) at any Chow Sang Sang stores in Hong Kong, Macau, Mainland China and Taiwan, the Group’s official eshop and the Chow Sang Sang eshops operated by Designated e-Commerce Platforms, so as to qualify for different membership classes and enjoy the relevant benefits of that membership class.
2. Every applicant for membership under the Programme warrants, represents and undertakes that the personal information provided by him/her to Chow Sang Sang is and shall be true, complete and accurate.
3. Chow Sang Sang has the sole and final discretion to approve or reject any application for membership under the Programme without providing reason.

1.2. Member Identification

1. Save for purchases from the Group’s official eshop or the Chow Sang Sang eshops operated by the Designated e-Commerce Platforms, a Member cannot enjoy Members’ benefits (including but not limited to the accumulation of Qualified Spending by that Member, purchase discounts, earning and using Star Dollars, Member services and privileges) unless he/she presents valid proof of identity (as defined in Clause 1.2(b)) before making purchases or using our services. Chow Sang Sang shall be entitled to refuse to provide Member’s benefits to customers who fail to present valid proof of identity.
2. Valid proof of identity means the e-membership card on the online membership page and/or Wechat page and/or Weixin page and/or Star Shopper mobile application of Chow Sang Sang, or other valid documentation (including without limitation credit cards and driving licence) acceptable to Chow Sang Sang and printed with the name under which the relevant member is registered as Star Shopper.
3. If a Member makes purchase(s) from the Group’s official eshop or the Chow Sang Sang eshops operated by Designated e-Commerce Platforms, he/she cannot enjoy any Member’s benefit unless he/she logs into his/her Star Shopper account on the relevant eshop platform for identification prior to the purchase(s).

1.3. Membership system

The Member system of the Programme consists of the following three membership classes:

*The valid accumulation period for Qualified Spending shall be the membership class period. If a Member renews his membership class, Qualified Spending will be re-calculated during the next membership class period as renewed.

# HKD/RMB/MOP shall converted at the rate of HKD 1 = RMB 1 = MOP 1, while TWD/HKD shall be converted at the rate of TWD 1 = HKD 0.25.

1.3.1. Method of calculation for Qualified Spending

1. Qualified Spending can be accumulated by a Member immediately only upon his/her successful registration as a Star Shopper.
2. The valid accumulation period for Qualified Spending shall be the relevant membership class period, up to a maximum of 24 months. The first accumulation period starts from the first transaction made by the Member after his/her registration as Star Shopper and ends on the day of expiry of his/her relevant membership class. If a Member duly extends his/her membership class in accordance with Clause 1.3, there shall be a new accumulation period for Qualified Spending, starting from the first day of the membership class period as renewed and ending on the day of expiry of the new membership class period as renewed. When the new accumulation period for Qualified Spending begins, the Qualified Spending accumulated in the previous accumulation period shall become zero.
3. Subject to the provisions of this Clause 1.3.1(c), Qualified Spending can be accumulated through purchases at any Chow Sang Sang stores in Hong Kong, Macau, Mainland China or Taiwan, the Group’s official eshop and Chow Sang Sang eshops operated by the Designated e-Commerce Platforms. To accumulate Qualified Spending for a purchase from a Chow Sang Sang eshop operated by the Designated e-Commerce Platforms, a Member must first bind his/her Star Shopper membership to such eshop at the time of or prior to such purchase. Qualified Spending at the above channels can be aggregated together. HKD/RMB/MOP shall be converted at the rate of HKD 1 = RMB 1 = MOP 1, while TWD/HKD shall be converted at the rate of TWD 1 = HKD 0.25.
4. Qualified Spending shall be calculated on the basis of net price (that is, the final price actually paid by a Member after deduction of discounts and use of Star Dollars).
5. For the avoidance of doubt, Qualified Spending shall not include spending on corporate gifts and accessories (definition of which may be specified and/or amended by Chow Sang Sang from time to time), purchases of Chow Sang Sang gift certificates (if applicable), spending on services and returned goods.

1.3.2. Membership class upgrade

1. Membership class will be upgraded real-time automatically in accordance with Clause 1.3. After upgrade of a Member’s membership class, the Member can enjoy discount privileges and benefits of the relevant membership class provided under these terms and conditions in relation to his/her subsequent purchases.
2. The validity period of the upgraded membership class shall last until 31st December of the year immediately following the year the membership class is upgraded, subject only to renewal in accordance with Clause 1.3.
3. A Fan will be immediately upgraded to Classic Member if he/she accumulates any Qualified Spending.
4. If a Fan/Classic Member accumulates Qualified Spending during the relevant membership class period (if applicable) of not less than HKD/RMB/MOP 10,000 or TWD 40,000 (HKD/RMB/MOP shall be converted at the rate of HKD 1 = RMB 1 = MOP 1, while TWD/HKD shall be converted at the rate of TWD 1 = HKD 0.25) in net price, his/her membership class will be immediately upgraded to Prestige Member, provided that if a Member renews his/her membership class, the calculation of Qualified Spending during the next membership class period will restart from zero, that is, Qualified Spending will be calculated from the first day of the membership class period as renewed up to and ending on the day of expiry of the new membership class period as renewed, and prior Qualified Spending will not be counted.

1.3.3. Membership class downgrade

1. If a Classic Member/Prestige Member does not make any Qualified Spending between January and December of the last year of his/her membership class period, such Member will be downgraded to Fan on 1st January of the following year and thereafter can only enjoy the benefits available to Fan.
2. Fan is the lowest membership class and is not subject to any downgrade or membership class period.

1.3.4. Membership class adjustment

If a Member returns goods purchased from any member of the Group, the spending in relation to the returned goods will be deducted from the accumulated Qualified Spending, and the accumulated Qualified Spending shall no longer include the spending in relation to the returned goods. Without prejudice to the generality of the foregoing, Chow Sang Sang has the right to immediately cancel any upgrade or acquisition of membership class resulting from spending in relation to returned goods and to adjust the relevant Member’s membership class accordingly.

1.4. Services and Privileges

1. Subject to Clause 1.2, a Star Shopper may enjoy the following services and privileges in accordance with his/her membership class:
   1. after-sales service in relation to jewellery;
   2. concierge services*;
   3. purchase discounts (only applicable to Prestige Members);
   4. automatic enrolment in Star Dollars Programme;
   5. Member referral Scheme;
   6. invitation to participate in special events*;
   7. selected birthday privileges for customers*; and
   8. updated information on jewellery.
   
   *Only applicable to the class(es) of Member as may be specified by Chow Sang Sang from time to time
2. Details and conditions of the relevant benefits of each class of Member can be found on the following webpage: http://www.chowsangsang.com/en/starshopper. Chow Sang Sang shall be entitled to amend the content of the said webpage from time to time without consent from Members.

1.4.1. Purchase discounts

1. A Prestige Member can enjoy regular Prestige Member discounts as may be specified by Chow Sang Sang from time to time in writing in relation to purchases at Chow Sang Sang stores in Hong Kong, Mainland China, Macau and Taiwan and the Group’s official eshop. Further details thereof can be found on the following webpage: http://www.chowsangsang.com/en/starshopper, the contents of which may be amended by Chow Sang Sang from time to time without consent from Members.
2. Prestige Member discounts does not apply to the Chow Sang Sang eshops operated by the Designated e-Commerce Platforms.
3. Star Dollars cannot be used in transactions to which Prestige Member discounts have been applied.
4. If a Member is downgraded in accordance with Clause 1.3.4 as a result of his/her return of goods, he/she will not be required to return the purchase discounts (if any) already enjoyed in relation to the returned goods.

1.4.2. Member referral scheme

A new Member (“the Referred”) referred by a Prestige Member (“the Referrer”) may enjoy additional privileges in accordance with this Clause 1.4.2.

1. Referred
   
   When a Referred is registered as a Member and makes his/her first purchase thereafter at a Chow Sang Sang store or the Group’s official eshop, the Referred can enjoy a one-time regular Prestige Member discount and receive Star Dollars in accordance with Clause 1.5 in relation to such purchase.
2. Referral Process
   
   The Referred can complete the referral by providing the telephone number of the Referrer as registered with Chow Sang Sang and the Referrer’s membership number when the Referred, after his/her registration as a Member via any channels specified in Clause 1.1(a), makes his/her first purchase at a Chow Sang Sang store store/the Group’s official eshop. Please note that referral benefits do not apply to Chow Sang Sang eshops operated by Designated e-Commerce Platforms.

1.5. Star Dollars Programme

1. The Star Dollars Programme is the only membership rewards programme recognized by the Group. Upon a Member’s successful registration as a Star Shopper, he/she will be automatically enrolled in the Star Dollars Programme.
2. The Star Dollars Programme is only applicable to Chow Sang Sang stores in Mainland China and Hong Kong, the Group’s official eshop in Hong Kong, Macau and Taiwan. For the avoidance of doubt, Star Dollars are not applicable to Chow Sang Sang eshops operated by Designated e-Commerce Platforms.
3. A Member must present valid proof of identity (as defined in Clause 1.2(b)) or log into his/her Member account before he/she can earn or use Star Dollars.
4. A Member can receive Star Dollars via the following channels:
   1. through purchase of specified categories of goods:
      1. a Member can receive Star Dollars at the rate of RMB/HKD/MOP 1,000 (or TWD 4,000) of spending (in net price) to 10 Star Dollars for each purchase at the locations designated in Clause 1.5(b) of price-by-weight and fixed price gold and platinum goods the spending of which is not less than RMB/HKD/MOP 1,000 or TWD 4,000 (in net price);
      2. a Member can receive Star Dollars at the rate of RMB/HKD/MOP 1,000 (or TWD 4,000) of spending (in net price) to 50 Star Dollars for each purchase at the locations designated in Clause 1.5(b) of gem-set jewellery, K-gold, loose stone products and silver goods the spending of which is not less than RMB/HKD/MOP 1,000 or TWD 4,000 (in net price);
      3. the categories of goods that can be purchased to earn Star Dollars and the rates of earning Star Dollars are the same for the various classes of Member; and
      4. if a Member purchases any goods specified in Clauses 1.5(d)(1)(i) and (ii) at the locations specified in Clause 1.5(b), notwithstanding any discounts enjoyed in relation to the goods (including but not limited to goods redeemed using Star Dollars), Star Dollars can be earned in relation to the purchase amount (in terms of net price) in accordance with Clauses 1.5(d)(1)(i) and (ii); and through
   2. special privileges events (details of which can be found in the terms and conditions of such special privileges events).
5. A Member may receive Star Dollars in relation to a single transaction through both purchase and designated events/programmes in accordance with Clause 1.5(d).
6. Use of Star Dollars
   1. Subject to the other provisions in this Clause 1.5(f), a Member may use Star Dollars during their validity period specified in Clause 1.5(f)(vii) to set-off against the selling price of goods when making purchases at the locations specified in Clause 1.5(b). The categories of goods that are subject to Star Dollars redemption are different for Members of different membership classes, particulars of which are as follows:

      Membership class	Goods the price of which can be set off against Star Dollars (“Qualified Goods”)
      Fan	Gem-set jewellery, K-gold, loose stones and silver products of the Chow Sang Sang brand or (unless otherwise specified by Chow Sang Sang in writing) third party brands
      Classic Member	Fixed price gold, fixed price platinum, gem-set jewellery, K-gold, loose stones and silver products (excluding price-to-weight gold and price-to-weight platinum) of the Chow Sang Sang brand or (unless otherwise specified by Chow Sang Sang in writing) third party brands
      Prestige Member
      Membership class	Maximum percentage of set off against net selling price for purchases on or before 31 December 2018	Maximum percentage of set off against net selling price for purchases from 1 January 2019 onwards
      		Qualified Good with net price of not less than RMB/HKD/MOP 1,000 or TWD 4,000 but less than RMB/HKD/MOP 3,000 or TWD 12,000	Qualified Good with net price of RMB/HKD/MOP 3,000 or above/ TWD 12,000 or above
      Fan	50%	30%	50%
      Classic Member
      Prestige Member

   2. Star Dollars can be used only in relation to a Qualified Good the net price of which is not less than RMB/HKD/MOP 1,000 or TWD 4,000.
   3. The amount that can be set off using Star Dollars is subject to limits: the amount deducted must be based on an integer of Star Dollars, and cannot exceed the applicable percentage specified in Clause 1.5(f)(i) of the net selling price of each Qualified Good. The same limits apply to the different membership classes.
   4. Star Dollars cannot be used with other Chow Sang Sang discounts privileges at the same time.
   5. A Member cannot choose to deduct a certain amount of Star Dollars designated by him/her against each good; once a Member chooses to use Star Dollars in relation to a Qualified Good, Chow Sang Sang will set off the maximum amount of Star Dollars against the price of the relevant Qualified Good in accordance with this Clause 1.5(f).
   6. The amount to be set off against the selling price of goods using Star Dollars shall be calculated using the following conversion method based on the currency of the location of purchase:

      Region	Conversion rate
      Mainland China	1 Star Dollar = RMB 1
      Hong Kong	1 Star Dollar = HKD 1
      Macau	1 Star Dollar = MOP 1
      Taiwan	1 Star Dollar = TWD 4

   7. Star Dollars must be used within their specified validity period, and will automatically be of no further force and effect upon their expiry. The validity period of Star Dollars shall be determined in accordance with the following based on the date the relevant Member receives the Star Dollar:
      • The validity period of Star Dollars earned on any date between 1st January and 30th September of every year shall be up to 31st December of the same year.
      • The validity period of Star Dollars earned on 1st October to 31st December of every year shall be up to 30th September of the following year.
7. Exchange or return of goods

   The following terms are only applicable to goods exchangeable or returnable under the Policy of Return and Exchange of Merchandise of the Group. The Policy of Return and Exchange of Merchandise is set out on the following webpage: http://www.chowsangsang.com/en/tnc-returns-exchanges, Chow Sang Sang shall be entitled to amend the content of the said webpage from time to time without consent from Members.

   1. If any goods in relation to which Star Dollars have been earned are returned by the Member (“the Purchasing Member”) who purchased them from the Group (or any of its members), Chow Sang Sang shall be entitled to deduct the Star Dollars earned in relation to such goods from the account of that Member; if the Star Dollars of that Member has been fully or partly used such that there is insufficient Star Dollars in his/her account to return the Star Dollars earned in relation to such goods, that Member shall repay the shortfall in cash before returning the goods in relation to which Star Dollars have been earned. The Purchasing Member agrees that Chow Sang Sang shall be entitled to directly deduct and set off such shortfall from and against the amount (if any) to be refunded in relation to returned goods. For such purpose, every Star Dollar equates 1 RMB/HKD/MOP 1 or TWD 4.
   2. If there is more than one good in the same transaction and the Purchasing Member only returns part of the goods, the Star Dollars to be deducted from the account of the Purchasing Member will be the Star Dollars earned in relation to the returned goods.
   3. If any goods which were redeemed using Star Dollars or which the selling price was set off against Star Dollars are subsequently exchanged or returned by the Purchasing Member in accordance with the Policy of Return and Exchange of Merchandise of the Group, the Star Dollars so used will be returned to that Member. However, if the validity period of any Star Dollars so used has expired as at the date that the relevant goods are exchanged or returned, then such Star Dollars shall be immediately invalid and be of no further effect if they are returned to the Purchasing Member’s account.
   4. If a Purchasing Member requests for exchange of goods in accordance with the Policy of Return and Exchange of Merchandise of the Group, this will be treated as return of the original goods and sale of the new goods. That Purchasing Member can receive and use Star Dollars for the aforesaid sale in accordance with Clauses 1.5(d)(1) and Clause 1.5(f) respectively, and Star Dollars may be deducted from or return to that member’s account for the aforesaid return in accordance with Clauses 1.5(g)(i)-(iii).
8. If a Member requests for trade-in of his/her goods and is required to pay the price differences arising therefrom, the Member can receive Star Dollars in accordance with Clause 1.5(d)(1) or use Star Dollars in accordance with Clause 1.5(f) in relation to such price differences, provided that in such circumstances the requirements on spending and/or price under Clauses 1.5(d)(1) and 1.5(f) shall be read as if they are requirements on such price differences to be paid. Trade-in means the redemption of new goods by trading in old goods purchased from Chow Sang Sang in accordance with the relevant terms of services of the Group.
9. Under all circumstances, Star Dollars cannot be exchanged for cash and cannot be disposed of as gift or transferred.
10. If Chow Sang Sang is of the view that a Member is, in the course of earning and/or using of Star Dollars, involved in any cheating or fraudulent conduct, without limiting other rights of Chow Sang Sang may have, Chow Sang Sang may cancel or withhold all Star Dollars obtained by that Member.

1. If a customer purchases goods from a Chow Sang Sang eshop operated by a Designated e-Commerce Platform that allows for registration as Star Shopper or the binding of Star Shopper membership, that customer can register as Star Shopper through such eshop or other channels and automatically bind such membership to the account of such eshop, so as to facilitate the accumulation of Qualified Spending. Unless this Clause 2 otherwise provides, a Member will be immediate upgraded in accordance with Clause 1.3.2 upon accumulating the relevant amount of Qualified Spending and can thereafter enjoy the relevant Member discounts and benefits under these terms and conditions at other purchasing channels designated by Chow Sang Sang.
2. Star Dollars cannot be earned or used, and the relevant Member discounts and benefits are not applicable, in relation to transactions on the Chow Sang Sang eshops operated by Designated e-Commerce Platforms, unless otherwise specified in the relevant Designated e-Commerce Platform.

Chow Sang Sang may, at its sole discretion, immediately suspend or terminate the membership of any Member under the following circumstances, provided that Chow Sang Sang shall give the Member notice and reason of such suspension or termination (as the case may be):

1. Chow Sang Sang considers that the Member is in breach of these terms and conditions;
2. Chow Sang Sang considers that Member has engaged in unlawful activities in the course of using the Programme; or
3. Chow Sang Sang is required to do so by applicable laws or governmental agencies.

Upon termination of the membership of a Star Shopper, all Qualified Spending, Star Dollars, benefits and privileges accrued under such membership shall be cancelled and be null and void. Subject to applicable mandatory laws, the Member shall not be entitled to claim any loss or damage resulted therefrom against the Group.

1. For information about accessing and using the website and related services of Chow Sang Sang, please refer to the Terms of Use.
2. To learn more about how we handle customers’ data, please read our Privacy Policy .
3. A customer’s personal data in our possession can be updated online or at any of our shops. Such requests will be dealt with in accordance with the Personal Data (Privacy) Ordinance.

1. Except a Member and Chow Sang Sang, no other person is entitled to enforce (or enjoy any benefits under) any provision of these terms and conditions pursuant to the Contracts (Rights of Third Parties) Ordinance.
2. A Member shall not be entitled to assign, transfer or in any other way deal with all and any of his/her rights or obligations under these terms and conditions without the prior written consent of Chow Sang Sang. Chow Sang Sang shall be entitled to assign or in any other way transfer all its interests, benefits and rights under these terms and conditions.
3. Where any discrepancy arises between the Chinese and English versions of these terms and conditions, the Chinese version shall prevail (save that this Clause shall not apply to the Star Shopper Programme in Mainland China).
4. Any forbearance or failure or delay by Chow Sang Sang in exercising any right, power or remedy shall not be deemed to be a waiver of such right, power or remedy, and any single or partial exercise of any right, power or remedy under these terms and conditions shall not preclude the further exercise thereof. Every right, power or remedy of Chow Sang Sang shall continue to be in full force and effect unless such right, power or remedy is expressly waived by way of a written instrument signed by Chow Sang Sang.
5. Notices, requests, documents or other communication (each a “Notice” and collectively the “Notices”) from Chow Sang Sang to Members may be sent by mail or other electronic communication means or such other method Chow Sang Sang considers appropriate, to the last known address, email or other relevant means of communication as stated in the records of Chow Sang Sang.
6. A Notice shall be deemed to have been received by a Member (regardless of whether it is actually received by the Member):
   1. if given by mail, [3] days after posting; and
   2. if given by email or other electronic communication means, the time of transmission by Chow Sang Sang.
7. Any provision in these terms and conditions which is illegal, void, prohibited or unenforceable in any jurisdiction shall be ineffective only to the extent of such illegality, voidness, prohibition or unenforceability, and shall not affect the validity of the remaining provisions hereof or the validity of such provision in any other jurisdiction.

These terms and conditions shall be governed by and construed in accordance with the laws of Hong Kong. The courts of Hong Kong shall have non-exclusive jurisdiction in the event of any dispute or claim.