Help
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1. Placing an order
Do I need to set up an account to place an order?
Yes, a Star Shopper account is mandatorily required. Upon successful registration, you will immediately enjoy the many attractive benefits offered. To create an account, please click here.
Can I order by phone?
For your security, we currently cannot place an order for you by phone. However, should you experience any difficulties at the checkout screen, please contact Customer Service and our representative will guide you through the process.
Can I modify an order?
If you need to make any amendments to your order, please contact Customer Service immediately.
Can I cancel an order?
Yes, you can cancel at any point before it’s dispatched from our warehouse. If you have opted for our engraving service, you may cancel before the item is engraved. Please contact Customer Service immediately if you wish to cancel your order.
What size do I choose?
By clicking the ‘Size Guide’ button in the Product Page, you will find information on how to determine your size. If you need more help, please feel free to contact us for advice.
What if the product or size I want is out of stock?
If the product or size you want is unavailable or out of stock, click the ‘RESERVE IN STORE’ button on the Product Page and complete the form. A Customer Service Representative will contact you shortly after to help you find a piece that matches your requirements.
Can I get the same style but with a different diamond?
If you see a style you like, but the diamond specifications offered online are not what you wished for, please contact us for assistance. We will try our very best to help you find your perfect piece.
Can I order a gift online?
Yes, ordering a gift online is easy. Simply choose your gift item and proceed to checkout. On the checkout page, you can add a personalised message which will be printed on a gift card. Finally, the jewellery and gift card will be delivered securely in our signature, gift-ready packaging.
I’m based in Hong Kong SAR, but can’t seem to place my gift order for delivery in Mainland China. What should I do?
To ship a gift to a different country/region to where you are based, you must select that country/region before shopping. For example, if you are in Mainland China and buying for a friend in Hong Kong SAR, you must select our Hong Kong SAR website for shopping. If you would like to ship to Mainland China, please click here to visit our site.
2. Payment
We accept the following payment methods on our site:
Hong Kong SAR and international orders:
- Visa
- MasterCard
- American Express
- China UnionPay
- Alipay
- PPS
- PayPal*
All payments will be charged in Hong Kong Dollars (HKD).
*Paypal is not accepted for In-Store Collection orders.
Mainland China orders:
Please refer to our Mainland China site for more information
3. Pricing
All merchandise offered on our website is available at the same price in our stores. However, from time to time we may run different promotions or special offers exclusive to our website that do not apply in stores, or vice versa.
Owing to fluctuations in prices of precious metal and gems, prices on our website are subject to change without notice. Please expect to be charged the price for the Chow Sang Sang merchandise you buy as it is listed on the day of purchase.
Gold and Platinum Jewellery
For Gold & Platinum jewellery with the pricing method ‘Priced by Weight’, the final amount is calculated based on the following formula:
Product Weight (in tael) x Gold or Platinum Sell Price per tael* + Labour Charge
*Gold & Platinum Sell Price per Tael is indicated under ‘Gold Price’. The rates displayed are subject to change without notice. For your reference, 1 tael = 37.429g = 1.2033oz
For your convenience, the final price will be updated on the Product Page according to the product weight you’ve selected.
4. Shipping information
1. In-Store collection
In-store Collection is a complimentary delivery-to-store service available at most Chow Sang Sang stores in Hong Kong SAR. You will find the full list of stores at checkout, when you select your delivery method.
When will my item be ready for collection?
You will receive a 'Ready for Collection' email to confirm that your order has arrived in store, please wait for this confirmation email before you come in to collect your order.
- Order before 4pm, available for collection by 6pm, 2 business day later
- Order after 4pm, available for collection by 6pm, 3 business days later
How do I collect my order?
When collecting your order, please bring the original copy of your identification document with photo of yourself or the person collecting for you and a copy of the ‘Ready for Collection’ email (this can be printed or displayed on your phone). You will be required to sign for your order upon collection.
Can someone collect on behalf of me?
Yes. If you aren’t able to collect your order yourself, please fill in the collector’s name and contact number at checkout. When collecting the order at store, he or she will be asked to present the original copy of your identification document with photo, along with a copy of the ‘Ready for Collection’ email sent to you. The collector will be required to sign for the order upon collection.
How long will my order be kept for?
If your order isn’t collected from our store within 90 days, then it will be returned and refunded.
How will my online order be packaged?
Your order will be packed in Chow Sang Sang’s signature jewellery box.
When will my order be delivered?
Before we can ship your order, we may need to confirm some additional details with your card issuer. Our delivery time starts from the moment an order begins processing and includes two business days where your items will be packed and shipped from our warehouse. This can take slightly longer during sale or for customized items. Adverse weather conditions are also not factored into delivery time and may cause delays.
How do I track my order?
Once your order is submitted, you will receive an acknowledgement email quoting an estimated delivery date. You can also check your order status online by logging into ‘ My Account’, followed by ‘My Transaction Record’.
2. Hong Kong SAR local delivery
Delivery times and costs
Once your order is ready, you will receive a call from us on the day of delivery to confirm the delivery time. Parcels will require a signature and presentation of your valid photo ID on delivery. If you are out when the carrier attempts to deliver your parcel, they will contact you at a later time to arrange a new delivery date.
Delivery Hours
Monday to Friday between 9am and 6pm (excluding Public Holidays)
Delivery may be cancelled in case of adverse weather conditions. In such cases, we will be in touch with you as soon as possible to set up a new appointment.
Outlying Islands and non-urban areas require extra days for delivery. Please contact us for more details.
How will my online order be packaged?
Your order will be packed in Chow Sang Sang’s signature jewellery box, and then placed inside a brown cardboard box for added protection during delivery.
When will my order be delivered?
Before we can ship your order, we may need to confirm some additional details with your card issuer. Our delivery time starts from the moment an order begins processing and includes two business days where your items will be packed and shipped from our warehouse.
How do I track my order?
Once your order is submitted, you will receive an acknowledgement email quoting an estimated delivery date. If you wish to check your order status for packages delivered by our delivery team, please contact us for details.
3. International delivery
Delivery times and costs
We offer delivery to over 40 destinations worldwide. Select your shipping destination from the drop down to see estimated delivery times and cost.
| Delivery Mode | Cost | Delivery Time |
|---|---|---|
| Priority | - | - |
For shipping to Mainland China, please visit Mainland China eShop for details on delivery time and shipping cost. Please visit here.
Parcels will be dispatched within two business days after the order has been placed (please allow 1 extra business day to process orders with engraving). Once your order is ready for dispatch, you will receive a 'Your Order has Shipped' email with a tracking number. With this, you can check your order status via our carrier's tracking system.
Please note your parcel may be subject to duties, taxes and other additional charges depending on your shipping destination. For more information, please click here.
Shipping Restrictions
Due to product design characteristics and international trading agreements, shipping restrictions are applied to some brands and products. A product that is restricted to be shipped to your country will be indicated in your shopping cart.
Please note that products shipped internationally may not be designed in accordance with destination country standards, specifications, and labelling requirements. The customer is responsible for determining the products can be lawfully and legally imported into the destination country.
How will my online order be packaged?
Your order will be packed in Chow Sang Sang’s signature jewellery box, and then placed inside a brown cardboard box for added protection during delivery.
When will my order be delivered?
Before we can ship your order, we may need to confirm some additional details with your card issuer. Our delivery time starts from the moment an order begins processing and includes two business days where your items will be packed and shipped from our warehouse. This can take slightly longer during sale or for customized items. Adverse weather conditions and international customs are also not factored into delivery time and may cause delays.
How do I track my order?
Once your order is submitted, you will receive an acknowledgement email quoting an estimated delivery date. You can also check your order status online by logging into ‘ My Account’, followed by ‘My Transaction Record’. re-directed to the respective carrier’s website, where you can track the delivery status.
Is my order insured?
Chow Sang Sang insures every package against theft and accidental damage while in transit, until it is delivered to you or is collected. We require a signature for any goods delivered or collected, at which point we are no longer responsible for your purchased goods. If the recipient or collector is not the original purchaser, such as in the case of a gift delivery, then you agree that the recipient's signature shall constitute evidence of delivery and fulfilment of your order, and is accountable for the merchandise.
My package arrived damaged, what should I do?
Please refuse the shipment and notify us immediately at eshop@chowsangsang.com, or +852 2912 3123. Please retain all packing materials unless instructed otherwise by us.
5. Duties & taxes
Duties and taxes are calculated according to your selected shipping destination. Select your destination country and region in the table below to find an estimation of duties, taxes and other additional charges you may be subject to.
| Estimated Tax & Duty | Remark |
|---|---|
| - | - |
*Estimated duty and tax rates are for reference only. The actual amount charged by customs may differ from the rates listed above.
For shipping to Mainland China, please visit Mainland China eShop for details on delivery time and shipping cost. Please visit here.
Product prices displayed on our website are exclusive of all duties and taxes. When making a purchase, you may be given an option for duties, taxes and charges levied by the country to be ‘Paid by Sender’ or ‘Paid by Receiver’.
Paid by Sender
For shipments to Australia, Canada, Japan, Singapore and United Kingdom, the sender has the option to prepay duties and taxes for a hassle-free shopping experience.
If this option is selected, the Order Total at checkout will include all duties and taxes and Chow Sang Sang will subsequently handle the customs clearance process.
The actual amount charged by customs may differ from the rates we estimate. You will not be charged any additional amount even if the actual amount in duties, taxes and charges are in excess of our estimation. On the other hand, if the actual amount is less than our estimation, you shall not be entitled to any refund or repayment of the difference.
Paid by Receiver
By selecting this option, or when ‘Paid by Sender’ is not available, you will be responsible for the required
duties and taxes levied by the destination country. At checkout, an estimated duty and taxes will be provided
for reference; however, the actual amount charged by customs may differ from our estimation.
Payment of these charges is necessary to release your order from customs. Our courier, will contact the package receiver locally with details of any import duty or additional handling charges to be paid.
For further details, please contact your local customs office.
Search result ""
1. Placing an order
Do I need to set up an account to place an order?
Yes, a Star Shopper account is mandatorily required. Upon successful registration, you will immediately enjoy the many attractive benefits offered. To create an account, please click here.
Can I order by phone?
For your security, we currently cannot place an order for you by phone. However, should you experience any difficulties at the checkout screen, please contact Customer Service and our representative will guide you through the process.
Can I modify an order?
If you need to make any amendments to your order, please contact Customer Service immediately.
Can I cancel an order?
Yes, you can cancel at any point before it’s dispatched from our warehouse. If you have opted for our engraving service, you may cancel before the item is engraved. Please contact Customer Service immediately if you wish to cancel your order.
What size do I choose?
By clicking the ‘Size Guide’ button in the Product Page, you will find information on how to determine your size. If you need more help, please feel free to contact us for advice.
What if the product or size I want is out of stock?
If the product or size you want is unavailable or out of stock, click the ‘RESERVE IN STORE’ button on the Product Page and complete the form. A Customer Service Representative will contact you shortly after to help you find a piece that matches your requirements.
Can I get the same style but with a different diamond?
If you see a style you like, but the diamond specifications offered online are not what you wished for, please contact us for assistance. We will try our very best to help you find your perfect piece.
Can I order a gift online?
Yes, ordering a gift online is easy. Simply choose your gift item and proceed to checkout. On the checkout page, you can add a personalised message which will be printed on a gift card. Finally, the jewellery and gift card will be delivered securely in our signature, gift-ready packaging.
I’m based in Hong Kong SAR, but can’t seem to place my gift order for delivery in Mainland China. What should I do?
To ship a gift to a different country/region to where you are based, you must select that country/region before shopping. For example, if you are in Mainland China and buying for a friend in Hong Kong SAR, you must select our Hong Kong SAR website for shopping. If you would like to ship to Mainland China, please click here to visit our site.
2. Payment
We accept the following payment methods on our site:
Hong Kong SAR and international orders:
- Visa
- MasterCard
- American Express
- China UnionPay
- Alipay
- PPS
- PayPal*
All payments will be charged in Hong Kong Dollars (HKD).
*Paypal is not accepted for In-Store Collection orders.
Mainland China orders:
Please refer to our Mainland China site for more information
3. Pricing
All merchandise offered on our website is available at the same price in our stores. However, from time to time we may run different promotions or special offers exclusive to our website that do not apply in stores, or vice versa.
Owing to fluctuations in prices of precious metal and gems, prices on our website are subject to change without notice. Please expect to be charged the price for the Chow Sang Sang merchandise you buy as it is listed on the day of purchase.
Gold and Platinum Jewellery
For Gold & Platinum jewellery with the pricing method ‘Priced by Weight’, the final amount is calculated based on the following formula:
Product Weight (in tael) x Gold or Platinum Sell Price per tael* + Labour Charge
*Gold & Platinum Sell Price per Tael is indicated under ‘Gold Price’. The rates displayed are subject to change without notice. For your reference, 1 tael = 37.429g = 1.2033oz
For your convenience, the final price will be updated on the Product Page according to the product weight you’ve selected.
4. Shipping information
1. In-Store collection
In-store Collection is a complimentary delivery-to-store service available at most Chow Sang Sang stores in Hong Kong SAR. You will find the full list of stores at checkout, when you select your delivery method.
When will my item be ready for collection?
You will receive a 'Ready for Collection' email to confirm that your order has arrived in store, please wait for this confirmation email before you come in to collect your order.
- Order before 4pm, available for collection by 6pm, 2 business day later
- Order after 4pm, available for collection by 6pm, 3 business days later
How do I collect my order?
When collecting your order, please bring the original copy of your identification document with photo of yourself or the person collecting for you and a copy of the ‘Ready for Collection’ email (this can be printed or displayed on your phone). You will be required to sign for your order upon collection.
Can someone collect on behalf of me?
Yes. If you aren’t able to collect your order yourself, please fill in the collector’s name and contact number at checkout. When collecting the order at store, he or she will be asked to present the original copy of your identification document with photo, along with a copy of the ‘Ready for Collection’ email sent to you. The collector will be required to sign for the order upon collection.
How long will my order be kept for?
If your order isn’t collected from our store within 90 days, then it will be returned and refunded.
How will my online order be packaged?
Your order will be packed in Chow Sang Sang’s signature jewellery box.
When will my order be delivered?
Before we can ship your order, we may need to confirm some additional details with your card issuer. Our delivery time starts from the moment an order begins processing and includes two business days where your items will be packed and shipped from our warehouse. This can take slightly longer during sale or for customized items. Adverse weather conditions are also not factored into delivery time and may cause delays.
How do I track my order?
Once your order is submitted, you will receive an acknowledgement email quoting an estimated delivery date. You can also check your order status online by logging into ‘My Account’, followed by ‘My Transaction Record’.
2. Hong Kong SAR local delivery
Delivery times and costs
Once your order is ready, you will receive a call from us on the day of delivery to confirm the delivery time. Parcels will require a signature and presentation of your valid photo ID on delivery. If you are out when the carrier attempts to deliver your parcel, they will contact you at a later time to arrange a new delivery date.
Delivery Hours
Monday to Friday between 9am and 6pm (excluding Public Holidays)
Delivery may be cancelled in case of adverse weather conditions. In such cases, we will be in touch with you as soon as possible to set up a new appointment.
Outlying Islands and non-urban areas require extra days for delivery. Please contact us for more details.
How will my online order be packaged?
Your order will be packed in Chow Sang Sang’s signature jewellery box, and then placed inside a brown cardboard box for added protection during delivery.
When will my order be delivered?
Before we can ship your order, we may need to confirm some additional details with your card issuer. Our delivery time starts from the moment an order begins processing and includes two business days where your items will be packed and shipped from our warehouse.
How do I track my order?
Once your order is submitted, you will receive an acknowledgement email quoting an estimated delivery date. If you wish to check your order status for packages delivered by our delivery team, please contact us for details.
3. International delivery
Delivery times and costs
We offer delivery to over 40 destinations worldwide. Select your shipping destination from the drop down to see estimated delivery times and cost.
| Delivery Mode | Cost | Delivery Time |
| Priority | - | - |
For shipping to Mainland China, please visit Mainland China eShop for details on delivery time and shipping cost. Please visit here.
Parcels will be dispatched within two business days after the order has been placed (please allow 1 extra business day to process orders with engraving). Once your order is ready for dispatch, you will receive a 'Your Order has Shipped' email with a tracking number. With this, you can check your order status via our carrier's tracking system.
Please note your parcel may be subject to duties, taxes and other additional charges depending on your shipping destination. For more information, please click here.
Shipping Restrictions
Due to product design characteristics and international trading agreements, shipping restrictions are applied to some brands and products. A product that is restricted to be shipped to your country will be indicated in your shopping cart.
Please note that products shipped internationally may not be designed in accordance with destination country standards, specifications, and labelling requirements. The customer is responsible for determining the products can be lawfully and legally imported into the destination country.
How will my online order be packaged?
Your order will be packed in Chow Sang Sang’s signature jewellery box, and then placed inside a brown cardboard box for added protection during delivery.
When will my order be delivered?
Before we can ship your order, we may need to confirm some additional details with your card issuer. Our delivery time starts from the moment an order begins processing and includes two business days where your items will be packed and shipped from our warehouse. This can take slightly longer during sale or for customized items. Adverse weather conditions and international customs are also not factored into delivery time and may cause delays.
How do I track my order?
Once your order is submitted, you will receive an acknowledgement email quoting an estimated delivery date. You can also check your order status online by logging into ‘My Account’, followed by ‘My Transaction Record’. re-directed to the respective carrier’s website, where you can track the delivery status.
Is my order insured?
Chow Sang Sang insures every package against theft and accidental damage while in transit, until it is delivered to you or is collected. We require a signature for any goods delivered or collected, at which point we are no longer responsible for your purchased goods. If the recipient or collector is not the original purchaser, such as in the case of a gift delivery, then you agree that the recipient's signature shall constitute evidence of delivery and fulfilment of your order, and is accountable for the merchandise.
My package arrived damaged, what should I do?
Please refuse the shipment and notify us immediately at eshop@chowsangsang.com, or +852 2912 3123. Please retain all packing materials unless instructed otherwise by us.
5. Duties & taxes
Duties and taxes are calculated according to your selected shipping destination. Select your destination country and region in the table below to find an estimation of duties, taxes and other additional charges you may be subject to.
| Estimated Tax & Duty | Remark |
|---|---|
| - | - |
For shipping to Mainland China, please visit Mainland China eShop for details on delivery time and shipping cost. Please visit here.
*Estimated duty and tax rates are for reference only. The actual amount charged by customs may differ from the rates listed above.
Product prices displayed on our website are exclusive of all duties and taxes. When making a purchase, you may be given an option for duties, taxes and charges levied by the country to be ‘Paid by Sender’ or ‘Paid by Receiver’.
Paid by Sender
For shipments to Australia, Canada, Japan, Singapore and United Kingdom, the sender has the option to prepay duties and taxes for a hassle-free shopping experience.
If this option is selected, the Order Total at checkout will include all duties and taxes and Chow Sang Sang will subsequently handle the customs clearance process.
The actual amount charged by customs may differ from the rates we estimate. You will not be charged any additional amount even if the actual amount in duties, taxes and charges are in excess of our estimation. On the other hand, if the actual amount is less than our estimation, you shall not be entitled to any refund or repayment of the difference.
Paid by Receiver
By selecting this option, or when ‘Paid by Sender’ is not available, you will be responsible for the required duties
and taxes levied by the destination country. At checkout, an estimated duty and taxes will be provided for reference;
however, the actual amount charged by customs may differ from our estimation.
Payment of these charges is necessary to release your order from customs. Our courier, will contact the package receiver locally with details of any import duty or additional handling charges to be paid.
For further details, please contact your local customs office.