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Terms & Conditions
Terms & Conditions

These terms and conditions ("these Terms") apply to the access and use of the Hong Kong eShop (owned, operated and/or controlled by Chow Sang Sang Jewellery Company Limited 周生生珠寶金行有限公司) and such other online shopping sites (except online shopping sites operated in Mainland China) owned, operated and/or controlled by Chow Sang Sang Holdings International Limited 周生生集團國際有限公司 (a company incorporated in Bermuda with limited liability) and/or its subsidiaries (as defined in the Companies Ordinance (Cap. 622 of the Laws of Hong Kong) from time to time (each a "Site"). References to "the Group" shall mean Chow Sang Sang Holdings International Limited and its subsidiaries. References to "we", "us" and "Chow Sang Sang" herein shall mean the relevant company within the Group that owns, operates and/or control the relevant Site.

In accessing and using a Site and the services available thereon (the "Services"), you agree to be bound by these Terms, our Privacy Policy, related policies and agreements and any other policies or terms and conditions applicable to such Services and issued by the Group from time to time.

Nothing in these Terms shall be construed as implying any relationship of partnership, collaboration or employment between you and us. It does not entitle you to hold out yourself as our representative.

The Site, our Privacy Policy, these Terms, related polices and agreements and any other policies or terms and conditions applicable to the Services are subject to changes from time to time. You are advised to check the Site from time to time to be apprised such changes (if any).

If you have any enquiry about the Site or these Terms, please Contact Us.

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To use the Services you will need to register an eShop account. Upon successful registration of your eShop account, you will also become a member of the Star Shopper Programme instantly. Therefore, by registering an eShop account in the Site, you agree to be bound by the Terms and Conditions of the Star Shopper Programme as well. Please use the same registered email and password to log on to Star Shopper webpage, where you can learn more about our privileges and offers, both online and at our stores. When you register you warrant, represent and undertake that the information you provided about yourself is true, accurate, current, and complete in all respects. Should any of your registration information change, you shall notify us immediately at the following e-mail address eshop@chowsangsang.com. We may also change registration requirements from time to time.

You shall ensure that the account password is unique and kept secure, and you must notify Chow Sang Sang immediately of any breach of security or unauthorized use of your account.

If you are already a Star Shopper, simply use the same registered email and password to log on and start shopping.

Please refer to our Privacy Policy for information about how we use your personal data. We agree to use your personal data collected from your registration of an eShop account and your use of the Services only in accordance with our Privacy Policy.

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In order to make purchases in the Site you will be required to provide your personal details. In particular, you must provide your real name, phone number, email address and other requested information as indicated. Furthermore, you may be required to provide billing and payment details. When you submit the billing and payment details, you represent, warrant and undertake that they are valid and correct and that you are the person referred to in the information provided.

In order to make purchases in the Site, you must meet our conditions of eligibility:
  • Be aged 18 years of age or over
  • Be in possession of a valid credit/debit card issued by a licensed bank acceptable to Chow Sang Sang for payment.

The Site is for your personal use only. You may not purchase goods from the Site for reselling purposes or commercial exploitation.

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All orders that you place in the Site will be subject to acceptance in accordance with these Terms and Conditions.

Chow Sang Sang reserves the right not to accept an order for any reason at its sole discretion. Such reasons include, but are not limited to, any of the following:

  • The product you ordered is out of stock, or is withdrawn;
  • Our inability to obtain authorisation for your payment
  • The identification of an error within the product information, including price or promotion
  • You do not meet the eligibility criteria set out in Clause 2 above

When you place an order in the Site we shall email you an acknowledgement detailing the product you have ordered. This email is not an order acceptance from Chow Sang Sang, and does not create any contract between you and us. You may cancel the order placed by you before the issuance of an Acceptance Email (defined below), except for engraved orders which cancellation may only be made before the ordered item is engraved and shall be subject to the consent of Chow Sang Sang.

All orders are subject to stock availability and confirmation of the order price. No contract of sale and purchase of goods exists between you and Chow Sang Sang until we have received and accepted your order and we send you an email ("Acceptance Email") to confirm that the goods you ordered have been dispatched or (if you have selected the in-store collection service) that your order is ready for collection. Once we send you an Acceptance Email, there is a binding legal contract between you and us. The contract shall be deemed to be entered into in Hong Kong.

If there is any problem with your order, our Customer Service team will try to contact you as soon as possible.

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Products featured on the Site have been carefully selected for sale on the Site. Once an item is sold out it will be taken off the Site at the earliest opportunity. Prices of products may change from time to time. Goods are subject to availability. As there is a delay between the time when your order is placed and the time when the order is accepted, the stock position relating to particular items may change. If an item you have ordered becomes out of stock before the issuance of the Acceptance Email we shall notify you as soon as possible and we shall refund to you the payment you have made for the out of stock item. We shall not be obliged to make any additional payment for disappointment suffered.

We endeavour to be as accurate and complete as possible in relation to product description and the content. However, we do not warrant that product description or any content is accurate, complete, current, or error-free. We reserve the right to refuse to accept your order or cancel the contract (if any) between you and Chow Sang Sang if any of the products you have ordered were listed in the Site at an incorrect price due to typographical error. In such event, we shall refund to you the payment you have made for the ordered product.

You are expressly reminded that the colour, textures or finishes, size, aspect and scale of the display of a product may vary depending on the type of computer monitor you use and its settings. We are therefore unable to guarantee that the product images are accurate representation of the actual merchandise. Please refer to Clause 9 if you are unhappy with your purchase.

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All products in the Site will be charged in Hong Kong Dollars (HKD) and other currencies displayed are for reference only.

Prices displayed in the Site at the time your order is accepted will be honoured except when the prices are incorrect due to typographical error. Whilst we use our best endeavours to ensure that all prices appearing in the Site are accurate, we do not guarantee that they are error-free and reserve our right to rectify any errors. If we discover that any product that you have ordered has been listed at an incorrect price due to typographical error at the time you placed the order, we will inform you as soon as possible and offer you the option of reconfirming or cancelling your order if we do not elect to refuse to accept the order or to cancel the contract (as the case may be). If we are unable to contact you, we will refuse to accept the order or cancel the contract (as the case may be).

Chow Sang Sang endeavours to ensure that all merchandise offered on the website is available at the same price in store. However, from time to time we may run different promotions or special offers exclusive to the Site that do not apply in stores, or vice versa.

Pricing for gold and platinum jewellery:

  • For gold & platinum jewellery with the pricing method "Priced by Weight", the final amount is calculated based on the following formula: Product Weight (in tael) x Gold or Platinum Sell Price per Tael + Labour Charge
  • The gold and platinum Sell Price per Tael indicated under "Gold Price" are subject to change without notice. For reference, 1 tael = 37.429g = 1.2033oz

Product prices displayed on the Site are, unless the context otherwise requires, exclusive of taxes, duties and similar charges that may be levied by revenue, customs or fiscal authorities arising out of or in connection with the sale and purchase, shipping and/or delivery of the products. Such taxes, duties and similar charges are hereinafter referred to as the “Taxes”. When you are making a purchase on the Site, you may be given an option to prepay or not to prepay the Taxes based on estimates to be provided by us. You acknowledge that the Taxes prepayment option is available only in relation to selected jurisdictions (a list of which can be found at [duties and taxes page], as may be updated from time to time).We will endeavour to use commercially reasonable efforts to estimate the amount of Taxes. However, the estimated Taxes may be more or less than the final actual amount of Taxes and no warranty whatsoever is made with respect to the correctness or accuracy of the estimated Taxes. We have no control over the actual amount of Taxes and cannot always predict the same with accuracy. For greater certainty, you should contact the revenue, customs or fiscal authorities of relevant jurisdictions for further information on the Taxes. We shall not be liable for any losses, damages, costs and expenses arising out of or in connection with any incorrectness, inaccuracy, incompleteness, error or omission in the estimated Taxes or your reliance or use of the same. Notwithstanding the foregoing, you will be the importer for the purpose of international delivery of your purchased goods. Therefore, before making a purchase, it is your responsibility to check that the products you are planning to import comply with all applicable laws and regulations, and that there are no local requirements or restrictions which may affect your receipt of the purchased goods. You agree to be bound by the provisions in (a) below (if you elect to prepay the Taxes) or the provisions in (b) below (if you elect not to prepay the Taxes or if you are not given the option to prepay the Taxes):

(a) Prepaying the Taxes
  • If you elect to prepay the Taxes, you shall pay us the “Order Total” displayed on the [checkout page] of the Site which is inclusive of the product price, shipping cost, the Taxes estimated by us and our handling fee (if any). After our receipt of an amount equivalent to the “Order Total” from you, you will not be charged any additional amount even if the actual amount of Taxes is in excess of the amount of Taxes estimated by us. On the other hand, if the actual amount of Taxes is less than the amount of Taxes estimated by us, you shall not be entitled to any refund or repayment of the difference (or any part thereof). Without prejudice to the foregoing, in no circumstances would we refund the amount of estimated Taxes prepaid by you or our handling fee (or any part thereof).

(b) Not prepaying the Taxes
  • If you elect not to prepay the Taxes or you are not given the option to prepay the Taxes, you shall be liable for due payment of all Taxes. Payment of Taxes may be necessary to release the purchased goods from customs. The Taxes estimated by us (if provided) are for reference only and the actual amount of Taxes payable may differ from our estimates. Our carrier will contact you about the details of any Taxes to pay. If you elect not to prepay the Taxes or you are not given the option to prepay the Taxes, you undertake to indemnify us and our carriers, agents, contractors, officers, representatives and employees (each an “Indemnified Person”) on demand against all losses, damages, liabilities (whether for Taxes or otherwise), actions, claims, interests, penalties, costs (including legal costs) and expenses incurred arising out of or in connection with (i) your refusal or failure to duly pay the Taxes; (ii) payment of any Taxes on your behalf by any Indemnified Person; (iii) any claim, demand, notice or assessment of Taxes falling, whether directly or indirectly, on any Indemnified Person.

  • If you do not prepay the Taxes and you subsequently refuse or fail to pay the Taxes or to reimburse us or any third party for Taxes paid on your behalf, you acknowledge and agree that, without prejudice to any other legal remedies we may have, neither you nor your intended recipient would be entitled to receive the purchased goods or any refund of the sum(s) you paid to us.

You may be required to pay extra for delivery and it might not be possible for us to deliver to some locations. Our delivery charges are set out in the Site.

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Payment can be made by Visa, MasterCard, PPS, PayPal, China UnionPay or any other methods which may be stated in the Site from time to time. 

Payment is to be made in Hong Kong Dollars (HKD). International credit card providers or banks will determine the exchange rate, and may add an additional processing or administration charge which you will be liable to pay.

All payments for products will be debited immediately when the order is placed. By placing an order using one of the above payment methods, you confirm that the payment instrument used is yours or that you have been specifically authorised by the owner to use it. If the issuer of your payment instrument refuses to authorise payment to Chow Sang Sang, we shall be entitled to refuse to accept your order.

By placing an order for a product, you specifically authorise us to transmit relevant information (including any updated information) to third parties or to obtain information about you from third parties from time to time for purposes, including, but not limited to, authenticating your identity and authorising individual purchase transactions; and you specifically authorise us to transmit your information to the delivery carrier to enable it to arrange delivery of your product to your selected delivery address.

We will take all reasonable care, in so far as it is in our power to do so, to keep the details of your purchase and payment secure, but we will not be liable for any loss you may suffer if a third party procures unauthorised access to any data you provide when accessing or ordering from the Site. The Site uses industry standard Secure Sockets Layer (SSL) technology to provide encryption of personal information such as your name, address and credit card details. Your credit card information is passed onto the banks under this technology without any copy being made in our server.

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We shall deliver the goods you ordered (the order of which has been accepted by us) ("the Merchandise") to the address you give when you place your order, unless you have selected the in-store collection service.

We endeavour to dispatch the Merchandise within 2 to 3 business days (1 additional business day for engraved orders) after the order has been placed and accepted by us. Estimated delivery times are to be used as a guide only and commence from the date of dispatch. Chow Sang Sang is not responsible for any delays caused by destination customs clearance processes and unforeseen factors or events outside our control, for example extreme weather, flood fire or theft etc.

Products shipped internationally may not be designed in accordance with destination region standards, specifications, and labelling requirements. The customer is responsible for determining whether the products can be lawfully and legally imported into the destination region.

If you are ordering from Hong Kong, you may choose to collect the products ordered at selected Chow Sang Sang stores in Hong Kong. Our store shall not be obliged to make the Merchandise available for collection unless presented with the ‘Ready for Collection’ email and a valid photo ID of the person named as collector when the order is collected.

Chow Sang Sang insures each Merchandise during the time it is in transit until it is delivered to your designated address or is collected. We require a signature for any goods delivered or collected, at which point the risk of loss of the Merchandise passes to you. If the recipient or collector is not the original purchaser, such as in the case of a gift delivery, then you agree that the recipient’s signature shall constitute evidence of delivery and fulfilment of your order, as well as the passing of risk.

If delivery cannot be made to your address, we shall be entitled to refuse to accept your order or cancel the contract (as the case may be), and in such event we shall refund to you the payment you have made for the goods.

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Promotion codes and vouchers will be offered to customers by Chow Sang Sang from time to time which usage shall be subject to their respective terms and conditions of use at the relevant time as may be decided by Chow Sang Sang. The aforesaid promotion codes and vouchers are non-transferable and cannot be redeemed as cash. Furthermore, they cannot be used in conjunction with any other promotion codes or offers, and must be redeemed by the date published, if provided.

As for other promotion offers namely Star Shopper and Star Dollars, please refer to the Terms and Conditions of the Star Shopper Programme.

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For details of the return and exchange of Merchandise, please refer to our Policy of Return and Exchange of Merchandise.

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Chow Sang Sang reserves the right to terminate any eShop account at its sole discretion.  We may take action against you for activities including, but not limited to:
  • Submitting material (including, but not limited to text, images, music or video) of which you do not have the full right to grant any license.
  • Using any technology to attempt to hide the use of multiple accounts or disrupt any of our Services in any way.
  • Initiating communications that contain any unlawful, harmful, threatening, abusive, harassing, defamatory, vulgar, obscene, profane, hateful, or racially, ethnically or otherwise objectionable material.
  • Advertising or sending unsolicited messages of any kind.
  • Impersonating others or providing any kind of false information.
  • Starting or forwarding chain letters of any kind.

We shall send you an email to inform you of the termination of your account in such event.

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The Site provides information about us and the products and services we offer. The copyright in all contents of the Site, including, without limitation, all text, images, photographs, illustrations, icons, video clips, audio clips, written and other materials (collectively, the "Content") is owned by us or licensed to us by other members of the Group or third parties. All trademarks, trade names, and/or logos used in the Site are our property or those of other members of the Group or third party licensors. To the extent that any trademarks in the Site are not owned by or licensed to the Group, such trademarks are used for identification purposes only. 

Except as provided in these Terms, your use of any Content, trademarks or devices without the written permission of the relevant owner(s) is strictly prohibited. We will aggressively enforce our intellectual property rights to the fullest extent of the law, which may include seeking criminal prosecution. 

The Site is for your personal and non-commercial use only. Any non-personal and/or commercial use of the Content is only permitted when expressly authorised by Chow Sang Sang and/or its third party licensors. You may not distribute, reproduce, publish, sell or license any Content contained within the Site without prior consent or authorisation of Chow Sang Sang. Any such unauthorised actions may result in civil consequences or criminal penalties.

Chow Sang Sang reserves the right to withdraw or amend any item of the Services without notice. We will not be liable if for any reason the Site is unavailable at any time and for any period.

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The Site may include links to other websites or resources that are not operated or prepared by the Group. We have no control over such sites and resources and we will not accept responsibility for them or be liable for any loss or damage caused or alleged to be caused by or in connection with your use of them. Such links are provided for your convenience and we do not warrant they are free of viruses or other harmful components.

We are not responsible for the content or accuracy of any off-Site pages, which include but are not limited to advertisers of the Site. Use of these external websites or resources will be at your own risk and subject to the terms of use and service contained within each of such sites.

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Nothing in these Terms is intended to affect your rights under the mandatory laws of Hong Kong.

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Views expressed in any media by the designers or third parties, whose products are sold at our stores or in the Site or with whom we are associated, are their own. We take no responsibility for any such views as they do not necessarily reflect ours. 

We do not warrant or represent that the use of the Site and Services will be error-free or that the Site or the servers that make it available are free of viruses or other harmful components. 

Some events may happen beyond our reasonable control, such as adverse weather. Under such conditions, we will always do our best to maintain the Services but will not be responsible for failing to meet any obligations in these Terms. 

We reserve the right to withdraw or amend any item of the Services without notice. We will not be liable if for any reason the Site is unavailable at any time and for any period.

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At our request, you agree to compensate us fully and hold us, Chow Sang Sang (including its officers, directors, agents, affiliates, licensors, and suppliers), harmless from and against all liabilities, claims, expenses, damages and losses, including legal fees, arising from any breach of these Terms by you. Such breach includes your failure to ensure your account password is kept secure.

No failure or delay by us in exercising our right, power or remedy hereunder shall operate as a waiver of it nor shall any partial exercise preclude any further exercise of the same, or some other right, power or remedy.

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These Terms shall be governed by and construed in accordance with the laws of Hong Kong. The courts of Hong Kong will have exclusive jurisdiction in the event of any dispute or claim associated with these Terms.

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