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After-Sales Services

To keep your jewellery piece as immaculate as when you first laid eyes on it, we recommend regular inspection and cleaning. These services are available at all of our stores, regardless of which Chow Sang Sang store you made the purchase from, including our eShop. There, your item will be carefully evaluated by our Sales Associates or Customer Service Team before any after-sales service is carried out.

Upon presentation of the original invoice, you may enjoy:

Complimentary jewellery inspection and cleaning

We will determine the best method, either through soft brushes or ultrasonic cleaners, to bring the brilliance back to your piece.


Subject to individual styles, we can enlarge or reduce the size of rings, bracelets or necklaces at your request.


Subject to individual styles, you can personalise your piece by engraving a name, phrase, date or even symbol. For more information on our eShop's engraving service, click here.


Removing superficial scratches or dullness, we will delicately restore the lustre of your piece.


Subject to the condition of your piece, we will skilfully restore its original appearance or functionality. Services include assembling broken parts as well as reshaping and resetting stones.

Pure gold jewellery trade-in

You can exchange your pure gold jewellery for new items- subject to a service charge. As this service is only available at selected branches and terms and conditions may vary, please contact Customer Service.

For more details on the after-sales services we offer, please refer to the terms and conditions your item will be subject to, based on the location of the store you take your jewellery to: