The following article is extracted from Chow Sang Sang Group's ' Policy of Return and Exchange of Merchandise' (the Policy) and aims to provide a general guideline for returns and exchanges. In case of any disputes, the latest prevailing version of the Policy shall apply.
'Original Purchase Condition' means that the merchandise is:
1. still in its original packaging with all certificates, warranties and original invoice intact;
2. unworn, unused, unaltered and in the condition originally purchased; and
3. not damaged in any way
The decision as to whether the merchandise is in 'Original Purchase Condition' shall be determined solely by Chow Sang Sang and its decision shall be final.
'Excluded Items' means:
1. Gold coin, bullion gold, watches;
2. Engraved, altered or custom-made merchandise;
3. Merchandise of a third party brand distributed by Chow Sang Sang; and
4. Merchandise invoiced as non-returnable, non-exchangeable
'Online Purchases' include:
1. Chow Sang Sang Official Website; and
2. Chow Sang Sang online stores on designated e-commerce platforms operated by Chow Sang Sang Group
Any merchandise, with the exception of ‘Excluded Items’, may be returned in its ‘Original Purchase Condition’ at your cost within 7 days of its delivery to you or its collection under the in-store collection service. Merchandise will be refunded against the original payment method used upon purchase. You will be obliged to pay for shipping fees, duties and taxes for the returned merchandise.
Any merchandise, with the exception of ‘Excluded Items’, may be exchanged once in its ‘Original Purchase Condition’ within 7 days of its delivery to you or its collection under the in-store collection service.
If the value of the selected replacement item(s) is/are higher than that of the original purchase (determined based on the selling price of the Merchandise), you will pay us the difference in price. Where the value of the item is higher than that of the replacement item, we will not refund to you the price difference. We will refund you the shipping fee of the original purchase (except duties and taxes), but you will be obliged to pay for shipping fees, duties and taxes for the returned and replacement item.
In the case of ‘Excluded Items’ damaged during delivery or the merchandise not in its ‘Original Purchase Condition’, return or exchange may be accepted at the discretion of Chow Sang Sang.
If you have purchased any merchandise with any discount offered or other promotional activities but the discount offer has expired at the time of the exchange, the discount shall not be taken into account. Discounts offered by companies other than Chow Sang Sang shall be dealt with in accordance with the terms and conditions of the relevant companies.
Return
When any merchandise which had earned Star Dollars in the original purchase is returned, we will deduct the earned Star Dollars from the original Star Shopper account. If its Star Dollars balance is not sufficient to be deducted, deficit will be set off against the amount to be refunded. When any merchandise redeemed using Star Dollars is returned, Star Dollars so used will be returned to the original Star Shopper account.
Exchange
When you exchange the merchandise which Star Dollars had been earned or used in the original purchase, the price difference paid to us for the replacement item(s) may receive or use Star Dollars in accordance with the Terms and Conditions of Star Dollars Programme.
We shall be entitled to charge a replacement fee if the certificate(s) that accompany the merchandise in its Original Purchase Condition and/or the free promotional gift are/is not returned together with the merchandise.