Free HK Delivery | Learn more Free Shipping | On orders above HK$5,000 for 33 regions | Learn more
All gold/platinum products are free of commission
Star Shopper Q&A
1. What is Star Shopper?
  • Star Shopper is Chow Sang Sang's privilege programme. As a member, you can enjoy a range of personalized privileges and services, including:

    • Automatically enroll in ‘Star Dollars’ Programme to enjoy exclusive discounts while shopping
    • Shopping privileges upon reaching a cumulative purchase amount
    • Complimentary jewellery cleaning service
    • Access to exclusive events
    • Jewellery trend and product updates

    For more details on the membership class and benefits you receive as a Star Shopper, please click here.

    If you are new to shopping online with Chow Sang Sang, a Star Shopper account will be automatically created once you register with us.

2. Do my Star Shopper benefits apply at Chow Sang Sang eShop?
  • Yes. If you already qualify for Star Shopper discount privileges, applicable discounts will be applied to your shopping bag when you check out. Click here to learn how to qualify for discount privileges.
3. What are Star Dollars?
  • ‘Star Dollars’ is Chow Sang Sang’s reward programme. ‘Fan’ members can use your Star Dollars when you purchase gem-set and karat gold jewellery, fixed-priced silver jewellery and loose stone. Apart from these products, Classic members and Prestige Members can also use your Star Dollars on fixed-priced gold and platinum jewellery. Each member needs to spend HK$1,000* on each product in order to use Star Dollars, and your Star Dollars can bring you up to 50% discount on designated jewellery.

    For more information regarding Star Dollars and the conditions that apply, please click here.
4. How do I earn Star Dollars?
  • Star Dollars can be earned through purchasing designated products, Prestige Member Referral Rewards, and special promotional campaigns. Every HK$1,000* purchase of gem-set and karat gold jewellery, fixed-priced silver jewellery and loose stone earns 50 Star Dollars; every HK$1,000* purchase of fixed-priced gold and platinum jewellery earns 10 Star Dollars.

    This amount will be automatically credited into your Star Shopper account upon purchase of the item.

5. What is the validity period of Star Dollars?
  • Star Dollars earned from 1 January to 30 September are valid until 31 December of the same year. Star Dollars earned from 1 October to 31 December are valid until 30 September of the following year.

6. How do I check my Star Dollars balance?
  • Once logged in, you will find your Star Dollar balance on the navigation bar. You can also head to your Star Shopper Dashboard, where your accumulated spending amount, Star Dollar transactions and expiry date are also listed. Or, you can always Contact Us.
7. What happens to my Star Dollars if I return or exchange an item?
  • If the item was purchased with Star Dollars, the Star Dollars used will not be reinstated to your account. If Star Dollars were earned upon purchase of the item, the Star Dollars will be debited from your account.When any merchandise redeemed using Star Dollars to be returned, Star Dollars so used will be returned to the original Star Shopper account. When any merchandise which had earned Star Dollars in the original purchase is returned, we will deduct the earned Star Dollars from the original Star Shopper account. If its Star Dollars balance is not sufficient to be deducted, deficit will be set off against the amount to be refunded. For such purpose, every Star Dollar equates RMB/HKD/MOP 1 or TWD 4.
8. How do I shop with Star Dollars?
  • Using Star Dollars while shopping online is simple and easy:

    This icon shows the maximum Star Dollars you can use for this item.

    Click ‘USE STAR DOLLARS’ and we will calculate the lowest order total possible using your available Star Dollars.

    If you wish, edit your discount method and click ‘SAVE’ after making any changes.

    DON’T WORRY – if it gets to complicated, click ‘USE STAR DOLLARS’ again and have us calculate for you.
9. Can I enjoy Member Referral Rewards?
  • ‘Prestige Members’ can enjoy Member Referral Rewards.
10. What shall I do if I’m already a “Prestige Member” and I want to refer a friend or relative to join Star Shopper Programme?
  • You can check your membership number in your electronic membership card, and then tell your friends and family about your registered mobile phone number and membership number. When they’ve successfully registered as Star Shopper, show us your registered mobile phone number and membership number during purchase. The referral process is then completed.
11. What kinds of rewards do I get when I’ve successfully referred friends and family to become Star Shopper and make a purchase? What are the privileges that referrals get?
  • Your reward is 50% of the Star Dollars that your friend and family earn on their first transaction. Your friend and family enjoy a Referral’s Prestige Member discount on their first transaction.